Frequently asked questions

Some quick answers to some of your questions

What is SuperSwift?

SuperSwift is a low-cost international money transfer business that is fanatical about transparency. We enable our customers to send money home to friends and family in over 70 countries. We pride ourselves in offering a reliable, cost effective, and swift service. SuperSwift is a Shoprite business and is licensed by the South African Reserve Bank.

Who can sign up for this service?

Anyone who:
1) Lives in South Africa,
2) Has a valid ID document, and
3) Is over the age of 18 years

How much can I send?

South African national:
Up to R5,000 per day, limited to R25,000 per month. Note that South African nationals cannot send money to themselves.

Foreign national:
Up to R3,000 per day, limited to R10,000 per month. If proof of income is provided, this limit can be increased to R5,000 per day, limited to R25,000 per month.

The minimum amount to send is R300 per transaction.

How much are our fees?

Our fee's vary by payout location (destination country) and payout method (cash, mobile wallet, bank account). We quote the real exchange rate - similar to what you see on Google - and show your total fee up front. No hidden fees. No surprises. Please refer to our quote calculator on the homepage of our website.

Where can I send money to?

Please refer to the "Collection Methods" page for a full list of countries and pay out methods.

How can my beneficiaries receive the money?

Collection methods vary by payout location (destination country). Possible payout options may include cash, mobile wallet or directly into a bank account. We continue to expand our already strong payout network in order to make it more accessible and convenient for your beneficiary to receive their money.

Please refer to the "Collection Methods" page for a full list of countries and pay out methods.

What is mobile money and how does it work?

Mobile money is an electronic wallet service. This is available in many countries and allows users to store, send, and receive money using their mobile phones. Funds are stored in a secure electronic account linked to your beneficiary’s mobile phone number. These wallets are often referred to as an e-wallet or a mobile wallet.

Your beneficiary could use their mobile money to purchase goods, pay bills, or make cash withdrawals through authorised agents.

How do I sign up?

Customers can register online or at any of our 1,200 stores.

Online:
Register at www.SuperSwift.co.za. Provide some basic information, a copy of your valid ID document, and take a selfie of yourself holding your ID document.

In-store:
Register within minutes at any Money Market counter at a Shoprite, Checkers, Checkers Hyper, Ok Furniture, House and Home, Usave or K’nect store. Bring your original ID document with you.

What documents do I need to sign up?

South African national:
Green bar coded ID or smart card ID (no passports or drivers licenses).

Foreign national:
Foreign passport or RSA issued temporary residence permit.
Foreign nationals wanting to register for the higher sending limit (R5,000 per day), please provide proof of income no older than three months (bank statement, employment letter or payslip).

How long does it take to activate my account?

It can take up to 24 hours but we strive to activate an account within 2 business hours. After activation you will receive a sms and/or email notification with your Member ID. This is an important number to keep to enable you to book transfers going forward.

What is the Member ID?

It is the unique number allocated to your account. This number is important as it is used to log in and transact.

How do I send money?

Place an order online or in any of our 1,200 stores using your Member ID or registered mobile number.
1.  Specify the amount you would like to send.
2. Create a new or select an existing beneficiary.
3. We will SMS and / or email you a transaction reference number. Use this number should you decide to pay in store.

How do I pay for a transaction?

Once you have placed an "send money" order, you can either:
1. Pay cash at any Shoprite, Checkers, Checkers Hyper, House and Home, OK furniture, Usave, or K’nect store. Use your transaction number as the reference for payment.

2. Card or instant EFT on the SuperSwift website.

How long will it take for my beneficiary to receive the money?

1. Cash and mobile pay outs are typically instant, but can take up to two business hours. Once we have received payment, we will process and execute money transfers between 8:00 and 18:00 during weekdays and between 8:00 and 12:30 during weekends and public holidays (South African local time).

2. Bank transfers can take up to four working days for the money to reflect in the beneficiary's bank account.

How can my beneficiary receive the money?

Cash collections:
Once we have received payment, we will send you an SMS and /or email with a collection password. It is your responsibility to share this collection password with your beneficiary.
Your beneficiary will need this password and their proof of identification to collect the money. The cash will be ready for collection the payout partner selected.

Mobile pay outs:
The money will be sent directly to your beneficiary’s mobile number.

Bank transfer:
The money will be deposited directly into your beneficiary's bank account.

How do I track the status of my transfer?

We send you notifications via SMS and / or email throughout the process. You are also able to contact us email: help@superswift.co.za or call us on 011 214 1743.

What happens if my beneficiary can’t collect the cash?

All funds are required to be collected within fourteen days. If the funds can’t be collected by the beneficiary, please call 011 214 1743, or email: help@superswift.co.za

How do I cancel a transaction?

Kindly e-mail: help@superswift.co.za, phone 011 214 7143 with your transaction reference number to cancel a transaction. No cancellations are possible after money has been sent for payout at the payout point.

How do I amend/update my details if they have changed?

You will be able to change some of your details via the website or in-store at any of our 1,200 stores nationwide. You will need to provide your Member ID and proof of ID.

Alternatively, please contact us via email: help@superswift.co.za or phone 011 214 1743.

What is re-fica and how does it work?

You will be notified via SMS or email to provide us with updated FICA documentation once every few years. This is a legal requirement imposed on all remittance companies in SA. You will be required to send your latest proof of identification and can do so via our website or at any of our stores.

Alternatively, you can send it to us via e-mail: help@superswift.co.za.

How do I upgrade my account from being able to send R3,000 per day to R5,000 per day?

Please contact us via phone 011 214 1743 or e-mail: help@superswift.co.za.

You will need to provide:
1.  Proof of income (bank statement, employment letter or payslip), not older than 3 months.
2. Proof of identification.
3. A selfie holding the proof of identification.
4. Reference your MEMBER ID.